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Wojooh Beauty Rewards Terms and Conditions

Loyalty Program’s Terms and conditions (the “Terms”)


Welcome to the Wojooh Beauty Rewards Program (the “Program”).

Within this document "you" or "your" means a valid member of the Program (the "Member") and any reference to "us", "our", or "we" means us, Wojooh, operated by the following companies, in the following countries (the “Country(ies) of Operation”):

Country of Operation

Operated by

Kingdom of Saudi Arabia (KSA)

Farouk Trading and Contracting Company LLC

Kingdom of Bahrain

Ashraf BGDC for Perfumes and Cosmetics WLL

State of Qatar

MACH Trading Company WLL

United Arab Emirates (UAE)

Allied Enterprises LLC


Habchi&Chalhoub WLL



The Program is only available to individual Members who have successfully completed the registration process.  You can register through:

  • Our website at the following address: (the “Website”)
  • Our Wojooh Beauty Rewards mobile app: (available on the Apple store, Android Market and/or Google Play platform-currently only in KSA).
  • Our Service Centre which operates Saturday to Thursday and can be reached as follows:

Country of Operation


Operating Hours


800 435 8000 (toll free)

10am-7.30pm (KSA) excluding bank holidays


 800 6 8888 (toll free)

10am-7.30pm (Bahrain) excluding bank holidays


 800 435 8 (toll free)

10am-7.30pm (Qatar) excluding bank holidays


800 965 664 (toll free)

11am-8.30pm (UAE) excluding bank holidays



10am-7.30pm (Kuwait) excluding bank holidays


To register you will need to provide:

  • A valid email address, which will be your Log in ID;
  • A local mobile phone number for the Country of Operation in which you are registering;
    • Your full name.


Your account is exclusively dedicated to you. You cannot assign, nor transfer your account to another person. You are entitled to register to one account only, the email address and mobile number provided at the registration being your unique identifier.

Only persons aged 18 years and above can participate in the Program.  

The Program is available in all Wojooh stores in the Countries of Operation as listed above.

Employees of the operating companies in each Country of Operation are not eligible to join the Program.

Members may only enroll to Wojooh Beauty Rewards in one Country of Operation.



Your email address being your unique identifier, it will be used to communicate important information about your account, like your account balance and product information that may be of interest to you.

Accordingly, if any of your membership details change, please provide an account update via Wojooh Beauty Rewards online profile or through your mobile app profile.

However, if you do not wish to receive emails (or SMS) from us, you may inform us using the link at the bottom of any email (or SMS) you receive from us. You may also do so through your online account.



Wojooh Beauty Rewards Points (the “Points”) will be issued to you when you purchase products in all participating Wojooh stores and/or when you purchase products online on the Website (for specific countries only), in accordance with Clause 4 (the “Transaction”). Points may only be collected in relation to your Transactions. You are not permitted to collect Points on Transactions entered into by any other person, such as family members, friends, acquaintances or business colleagues. You are not entitled to claim or collect Points on Transactions completed prior to the date you have registered to join the Program.

In Wojooh stores: to earn your Points, you must present your registered Mobile Phone to the sales staff prior to starting your billing Transaction. We will endeavor to update your account within thirty-six (36) hours.

On the Website: to earn your Points, you must log in using your registered email address to be able to shop online. The Website is available for members to shop online from specific countries only.  

If you have not received your Points within this timeframe, you can call the Service Centre, who will be happy to investigate.

We shall be entitled to withdraw Points awarded if you decide to return the products to which such award relates or if the Transaction is cancelled for any reason and a refund of the purchase price has been given. Points will not be cancelled for exchanges made with an equivalent Points value, nor in circumstances where a credit note is issued for the same amount. Where products are exchanged for those of a lower Points value we shall be entitled to cancel the difference in value in Points.

We reserve the right to exclude discounted merchandise from earning and accumulating points, or purchase using redeem points during, and not limited to, special promotion periods.



There is no minimum spend per Transaction in order to qualify for earning Point(s).

Points will be awarded at the below mentioned rates for purchases made in the participating stores and/or on the Website (specific countries only) in the Countries of Operation:


1 Point per 1 Saudi Riyal spent

In Bahrain

1 Point per 1 Bahraini Dinar spent

In Qatar

1 Point per 1 Qatari Riyal spent


1 Point per 1 UAE Dirham spent

In Kuwait

12 Points per 1 Kuwaiti Dinar spent


Points collected as detailed above are ‘standard' Points.

From time to time, we reserve the right to withdraw/add participating stores and/or the Website from/to the Program, exclude products, or introduce extra Points promotions. Any applicable special terms and conditions for extra Points promotions will be made available to you at the time of the promotion.

We may also from time to time vary the rate at which Points are awarded. This will not affect Points already awarded in respect of previous Transactions.

Points will not be awarded for purchases made with an employee discount. This includes employees of and employees of the affiliated companies of:

-        Farouk Trading and Contracting Company Limited

-        Ashraf BGDC for Perfumes and Cosmetics WLL

-        MACH Trading Company WLL

-        Allied Enterprises LLC

-        Habchi&Chalhoub WLL

-        Kuwait Airport



Redemption will be available as per the following:


at a minimum of 1000 Points, and thereafter in increments of 500 points

In Bahrain

at a minimum of 100 Points, and thereafter in increments of 50 points

In Qatar

at a minimum of 1000 Points, and thereafter in increments of 500 points


at a minimum of 1000 Points, and thereafter in increments of 500 points

In Kuwait

at a minimum of 1000 Points, and thereafter in increments of 500 points


In participating store, to redeem your Points, you will need to inform sales staff prior to starting your billing Transaction. They will then assist you through the process of validating your membership, recording the redemption amount and checking the Points availability. Upon completion of this process, a receipt will be printed and the relevant amount will be deducted from your bill.

On the Website, to redeem your Points, you will need to log in using your registered email address. The Website is available for customers to shop online from specific countries only.

Points cannot be exchanged for cash.

We will be continuously developing the Program in the Countries of Operation listed above to provide the best new and exciting redemption offers from our brands and introduce product or service offers via partnerships with other relevant companies. We reserve the right to add (or if necessary remove) rewards, or vary the number of Points required in exchange for rewards at our discretion, at any time.



Your Points balance is valid for a period of two (2) years from the last day of the month in which they were earned. Your Points will be automatically deleted from your account upon expiry. Details of Points about to expire can be checked via the mobile app or via our website, and will be detailed on your monthly newsletter.



You may close your account at any time by calling the Service Centre.

We reserve the right to close your account automatically if:

  • No Points have been collected or redeemed for a continuous period of two (2) years, or
  • You are found to have more than one Wojooh Beauty Rewards account registered in your name (in accordance with Clause 1 above), or
  • As result of our investigations we believe that there has been a breach of these Terms or special promotional terms. In such cases, we may refuse to process a claim, refuse to award Points, withdraw Points already awarded or close your account. We also reserve the right to suspend your account while we carry on an investigation into potential misuse or fraud.

We will notify you in advance by email of the closing of your account.



The Program will continue until terminated by us and we will endeavor to provide you with a three (3) months' prior written notice of such termination by email. Unredeemed Points will not be redeemable once the Program has been terminated.



By subscribing to the Program you expressly authorize Wojooh to collect your personal data (“Personal Data”):

  • Gender
  • Full Name
  • City of Residence
  • Date of Birth
  • Email address
  • Mobile phone number

This will be used by Wojooh, its employees, affiliated companies, employees of its affiliated companies, and its appointed third party contractors in order to enable Wojooh:

a) To keep track of your Transactions;

b) To allocate Points according to your Transactions;

c) To update you about Wojooh’s sales programs (eg. promotions, news, brand offerings etc.) through which you may earn Points;

d) To update Wojooh Beauty rewards’ profiling of your preferences so that Wojooh may tailor its products and services to serve you better.

Wojooh will endeavor to keep your Personal Data secured and confidential at all times.

Wojooh may delete your Personal Data in its database in the event that the Program is terminated for any reason whatsoever.

Wojooh does not guarantee and cannot be held liable for the accuracy of the information and data collected from you. Should you wish to amend or delete any of your data, you may do so, please refer to Clause 2. COMMUNICATION above.



Neither of the listed operating companies in the Countries of Operation nor any of their affiliated companies shall be liable for any direct, indirect, incidental, consequential damage of any kind arising out of, or in regard to or as a consequence of the Program and the Terms.

We reserve the right to modify these Terms at any time at our discretion. You will be informed via email of any changes.

Nothing in these Terms shall affect your statutory rights.

For any information you may need or for any queries, please contact the Service Centre, who will be happy to assist.

These Terms shall be construed and governed by the laws of the relevant Country of Operation and the competent courts of the relevant Country of Operation where the Program operates shall have exclusive jurisdiction.