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Terms & Conditions

TERMS AND CONDITIONS - WOJOOH KSA

 

USE OF THE WOJOOH WEBSITE www.wojooh.com and wojooh.com/sa-en  AND MOBILE APPLICATIONS (available for Android and IOS) (altogether the “Website”).

The Website is operated by Farouk Trading and Contracting Company Limited, trading as Wojooh, a limited liability company under the Commercial Registration No. 4030119847 issued in Jeddah on 02/03/1417H, whose registered address is at P.O. Box 8079, Jeddah 21451, Kingdom of Saudi Arabia ( “Wojooh”, “us”, “we”, “our”).

The Website is provided to you for your personal use subject to these terms and conditions (the “Terms and Conditions”).

By using the Website you agree to be bound by these Terms and Conditions.

By ordering products from the Website and by paying the price to purchase the products, you are entering into a sale agreement with Wojooh under these Terms and Conditions, which apply to the sale of all products supplied by Wojooh.

You are either at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.

We grant you a non-transferable and revocable license to use the Website, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Website. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of Wojooh.

Certain services and related features such as but not limited to newsletters, that may be made available on the Website may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. As a user of the Website you are solely responsible for keeping passwords and other account identifiers safe and secure. As a user of the Website you are entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. Wojooh shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

When posting content on the Website including without limitation product review, you agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. Wojooh will not be responsible or liable in any way for the content that you post on the Website.


ORDERS FOR THE PRODUCTS

The products are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply a particular product, we will inform you as soon as possible, and refund you or re-credit your account for any sum that has been paid by you or debited from your credit/debit card for the product(s), unless you wish to accept a substitute product.

Please note that you can order up to five (5) items of a product.

We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or any other problem identified by us.

The products are not intended for resale.

By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as indicated during the order process, including any delivery charges applicable to that order.


PRICES AND PAYMENT POLICY

The price of the products and delivery charges are shown in Saudi Arabian Riyal(s) (“SAR”).

We accept the following forms of payment:

-          credit/debit card: VISA and MASTERCARD

-          cash on delivery for a maximum amount of  SAR 2.500

-          When using WBR points as a form of payment, the delivery charges are excluded from the points collection and need to be paid in cash.

All credit/debit card payments are subject to validation by the issuer. If the issuer of your credit/debit card refuses to authorize payment, we will cancel your order and contact you for an alternative method of payment.

The details on your credit/debit card used to make the payment must match the exact ID information of the cardholder.

All credit/debit cards’ details will not be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.

Rest assured that your card number will be protected using SSL (Secure Socket Layer) certificate. We guarantee a safe shopping experience on our Website.

You can pay all or part of your order by redeeming your Wojooh Beauty Rewards Points. For more information please refer to our Wojooh Beauty Rewards Loyalty Program section  www.wojooh.com/beauty/rewards


DELIVERY

Wojooh delivers to any addresses in the Kingdom of Saudi Arabia.

For all orders of SAR 549 and above, if you chose to pay:

-       by credit/debit card or pay with your Wojooh Beauty Rewards Points, delivery will be free of charge;

-       cash on delivery: the delivery fee will be SAR 25.

For all other orders below SAR 549, if you chose to pay:

-       by credit/debit card or with your Wojooh Beauty Rewards Points delivery fee will be SAR 30

-       cash on delivery, delivery fee will be SAR 55

Your order will be delivered within 2 to 7 days from the date you receive your order confirmation email.

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order.


CANCELLATION, RETURN & EXCHANGE POLICY

It is our intention to satisfy our customers.

Cancellation

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call the Customer Service to cancel your order and we will use our best endeavors to cancel it providing your order has not yet been dispatched. If your order has already been dispatched, such cancelation will be treated as a return. Please refer to our Return/Other section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

Return

  • Wrong, defective or damaged product

We endeavor to provide an accurate description of the products on our Website. Likewise, we always endeavor to supply through our Website products approved by the Saudi Food and Drug Administration and we take particular care to ensure that the products reach you long before their expiry dates (if and when applicable).

However, we must recognize that errors may occur.

If, as a result of such error, you receive:

-       the wrong product; or

-       a product that does not fit the description provided on the Website; or

-       a product that is damaged or defective;

please logon into your account and fill in the Return Form in order to start the return process  and our Customer Service will call you to assist you with your request.

You may return the product(s) by visiting your nearest Wojooh store.

If you are not able to visit a Wojooh store, please contact our Customer Service who will assist you accordingly.

The product must be returned to us in the same condition as received and in its original box and packaging intact, within 7 days of receipt of your order. The original invoice must be presented along with your ID.

Once we have received and inspected the returned product(s), we will refund the price of the product and any applicable delivery charge.

If you paid:

-       by credit/debit card, we will process the refund by crediting within a reasonable period of time the same credit/debit card used during the order process;

-       with Wojooh Beauty Rewards Points, your points will be credited back to your Wojooh Beauty Rewards account within a reasonable period of time.

-       cash on delivery, our Customer Service will issue a check to the person who placed the order.

  • Others

Returns for any reasons other than the ones defined in the section above will only be accepted in your nearest Wojooh Store.

The product must be returned to us in the same condition as received and in its original box and packaging intact, within 7 days of receipt of your order. The original invoice must be presented along with your ID.

Once we have received and inspected the returned product(s), we will refund the price of the product (with the exclusion of any delivery charge).

If you paid:

-       by credit/debit card, we will process the refund by crediting the same credit/debit card used during the order process within a reasonable period of time;

-       with your Wojooh Beauty Rewards Points, your points will be credited back to your Wojooh Beauty Rewards account within a reasonable period of time;

-       cash on delivery, we will refund you in cash.

 

There may be situations in which you are not able to return a product within the 7 days of receipt, in such cases please contact our Customer Service or through the Contact Us page and file a request. Requests are handled on case by case basis at our discretion.

Exchange

You can exchange your product(s) by returning it(them) to your nearest Wojooh store within seven (7) days of receipt of your order.

The product must be returned to us in the same condition as received and in its original box and packaging intact. The original invoice must be presented along with your ID.

Once we have received and inspected the returned product(s), You may exchange your product(s) with any other product(s):

-       of the same value; or

-       of a lower value, in which case any excess will be refunded to you; or

-       of a greater value, in which case you will have to pay the price difference at the time of the exchange.


PRODUCTS LIABILITY

By buying products through our Website, you acknowledge and agree that Wojooh carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.


INTELLECTUAL PROPERTY

All copyrights, trademarks, trade name, trade dress, other intellectual property and materials, including page headers, images, texts, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and any other materials on our Website, whether compiled or not (collectively, the “IP”) are owned, controlled or licensed to Wojooh (as the case may be) and are protected by the Kingdom of Saudi Arabia and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only; provided, however, that you (1) do not modify or alter the IP in any way; and (2) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever contained on the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, our Website or any related software. All software used on our Website is the property of or licensed to Wojooh and is protected by the Kingdom of Saudi Arabia and international copyright laws. The IP and software on our Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on our Website is strictly prohibited.

Wojooh is the exclusive licensee of the IP and of the www.wojooh.com and www.wojooh.com/sa-en domain name and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our Website in the Kingdom of Saudi Arabia and other countries.


PRIVACY AND SECURITY

We respect the privacy of all of our users and are committed to protecting all information collected through the Website, such as:

  1. All personal information collected during the registration process.
  2. All order details and purchase histories.
  3. All delivery information and general contact details.

Please be assured that these details are kept to allow us to process your orders and to serve your requests in general. We will take all steps reasonably necessary to protect your personal information against the unauthorized access, use, alteration, disclosure or destruction.

We will disclose your personal information as reasonably required for the process of your request/purchase; such as but not limited to, providing your address to a shipping or delivery company or submitting your information to a banking institution and/or to our online payment gateway service provider to get approval for your transaction; however, please be aware that if we are requested by any regulatory or government authority investigating any suspected activity to provide your personal details and/or user information, we will be entitled to do so.

We may also use your personal information to send you our newsletters as well as details of our products, special offers or promotional offers that may be of interest to you and may also pass your personal information onto our carefully selected business partners or to our affiliated companies to enable them to send you information which may be of interest to you.

If you do not want to receive such information please contact our Customer Service, they will assist you in this respect.

You can access and review your personal information in the “My Account” section of the Website.

If your personal information changes in any way or is incorrectly presented on the Website you should immediately update or correct your personal information (as applicable) by accessing the “My Account” section on the Website or, alternatively, by contacting our Customer Service.

Please note that we shall retain your personal information during and following the end of your use of the Website as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.

We cannot guarantee nor accept any liability for any of the information you submit to us.

If you require further information, please contact our Customer Service.

To the extent that IP addresses can be considered as personal information, you agree that your use of the Website may imply the automatic transmission of your IP address to us, through cookies or other comparable technical means.


COOKIES

Wojooh uses cookies and tracks IP addresses so we can improve our services provided by the Website and enhance your Wojooh experience.

Cookies are pieces of information a website can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our Website more user friendly, and to give you a better experience when you return to the Website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our Website. Most web browsers automatically accept cookies. Cookies can be disabled or purged from your browser if you so choose. You can find information specific to your browser under the “help” menu. Wojooh cannot guarantee the proper functioning of the Website if you choose to disable your cookies. However, your visit to our Website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you allow us to use them.


INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Wojooh and its affiliates from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of our Website or any breach by you of these Terms and Conditions.


AVAILABILITY

You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that Wojooh cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside Wojooh’s control, such as, for example, transmission and telecommunication links between Wojooh and you and between Wojooh and other systems and networks.

Wojooh may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. Wojooh is not liable for any modification to or suspension or interruption of the Website.


DISCLAIMER

OUR WEBSITE IS PROVIDED BY WOJOOH ON AN “AS IS” AND “AS AVAILABLE” BASIS. WOJOOH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WOJOOH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WOJOOH DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON OUR WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS.


LIMITATION OF LIABILITY

Nothing in these Terms and Conditions is intended to affect your rights under the Kingdom of Saudi Arabia law.

The use of the Website or any of the services or products is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the services or products.

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL WOJOOH OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF WOJOOH HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL WOJOOH BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION.


MISCELLANEOUS

We reserve the right to modify these Terms and Conditions at any time without notice to you. Any modifications of these Terms and Conditions will be effective once published on our Website.

We, through the Website, will not deal or provide any services or products to any of OFAC sanctions countries in compliance with the laws of the Kingdom of Saudi Arabia.

If any of the provision of these Terms and conditions is held to be illegal or unenforceable, the other terms of these Terms and Conditions shall not be affected and shall remain in full force and effect.

These Terms and Conditions are reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the Arabic text will apply unless applicable local law requires otherwise.

These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia and are subject to the exclusive jurisdiction of the Jeddah courts.


CONTACT US - CUSTOMER SERVICE

If you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Service by email at [email protected] or by telephone on 800-4358000 from 10:00 am to 7:30 pm (Saturday to Thursday) excluding public holidays.